windows hello face

[mdmizan1]

please help me i face many problem.i want to crated finger print .please you can help?      

[Hawks_Eye]

Hi @mdmizan1 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how inconvenient it feels when you want to set up fingerprint sign‑in but face difficulties. Thank you for sharing the details—we’ll walk through the steps together to make sure Windows Hello Fingerprint works smoothly on your Windows 11 system.

Here are the actions you can take:

Check Hardware Availability

• Confirm that your PC has a built‑in fingerprint sensor or an external fingerprint reader connected.
• If external, ensure it is securely plugged in and detected by Windows.

Update Drivers

• Press Windows key + X and select Device Manager.
• Expand “Biometric devices.”
• Right‑click your fingerprint sensor and choose “Update driver.”
• Select “Search automatically for drivers.”
• Restart the PC after updating.

Enable Biometrics in Services

• Press Windows key + R, type services.msc, and press Enter.
• Locate “Windows Biometric Service.”
• Ensure it is set to “Running” and “Automatic.”

Set Up Fingerprint in Windows Hello

• Press Windows key + I to open Settings.
• Go to Accounts > Sign‑in options.
• Under “Ways to sign in,” select “Fingerprint recognition (Windows Hello).”
• Click “Set up” and follow the on‑screen instructions to scan your finger.
• You may be asked to set up a PIN first if you haven’t already.

Run HP Support Assistant for Diagnostics

• Open HP Support Assistant from the Start menu.
• Use the “Diagnose & Fix” option to check biometric functionality.
• If not installed, you can download it here: HP Support Assistant.

Check Windows Updates

• Go to Settings > Windows Update.
• Install any pending updates, as they often include biometric driver improvements.

For more guidance, you can also refer to HP’s official article: HP PCs - Troubleshooting Windows Hello Face or Fingerprint Sign-in.

These steps should help you set up fingerprint sign‑in successfully. Would you like me to also share how to test the fingerprint sensor using HP PC Hardware Diagnostics at startup, so you can confirm the sensor itself is working correctly?

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Take care, and have an amazing day!

Regards, 

Hawks_Eye