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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP EliteBook 850 G5 Notebook PC

Hello there, I recently bought an used Elitebook 850 G5 i5 7th ge. with latest windows and driver updates. Product number is [Personal Information Removed]. While sign up, it says windows hello fingerprint currently unavailable, but it has a biometric scanner on board. how to activate it? i tried so many times through different methods found online but no luck. please help.

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