windows hello gets stuck on looking for you and camera does not turn on

[Nirav19]

HP Spectre x360 Convertible 13-ac0XX 

The camera is not working and it is under warranty

The windows hello gets stuck on looking for you

[Riddle_Decipher]

@Nirav19

Thank you for joining HP Forums. 

I'll be glad to help you!

As I understand the windows hello gets stuck and the camera doesn't turn on,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you install all available windows & HP updates?

(As this could be one of the reasons for the issue, I recommend you install the updates)

While you respond to that, here's what you need to know:

There may be hardware driver updates that are available or pending a restart. Completing this process might fix issues you're having with Windows Hello. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update > Check for updates. Install any updates that you need. After you have installed the necessary updates,  select the Start button, and then select Power > Restart (or Update and restart).

Now, try signing in using Windows Hello again. When your Surface recognizes your face or fingerprint, it will sign you in to Windows automatically.

Note

If you’ve set up multiple sign-in methods, like a password, a PIN, or Windows Hello, Windows will show those options at the sign-in screen. For Windows Hello to work, you need to select that option. 

If the issue persists, Click here to download a softpaq to resolve the issue.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.