windows update KB5050094 causing issues with printer

[cedriccleutinx]

Update KB5050094 has installed itself and I could no longer use my printer from apps (word, excel) or even start HP smart. I have tried to reinstall HP smart but I just get a white screen. When I uninstall the windows update, HP smart app and I can print again... Hope this helps others experiencing printer issues since end of jan/beginning of feb

[Max3Aj]

Hi @cedriccleutinx, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
To address this issue, you might consider the following steps:

Uninstall the KB5050094 Update:

• Navigate to Settings > Windows Update > Update history.
• Click on Uninstall updates.
• Locate KB5050094 in the list, select it, and choose Uninstall.

Pause Windows Updates:

• After uninstalling, you can pause updates temporarily to prevent the update from reinstalling automatically.
• Go to Settings > Windows Update.
• Click on Pause for 1 week (or longer, if available).

Reinstall the HP Smart App:

• Uninstall the current version of the HP Smart app:
  • Go to Settings > Apps > Installed apps.
  • Find HP Smart, select it, and click Uninstall.
• Reinstall the app from the Microsoft Store.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support