• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Compaq Presario CQ57-314NR
Microsoft Windows 10 (64-bit)

When update installs it does not work and has to undo changes made to my computer in the windows update says failed update version 1803 for X64 bit base (KB4525237) error Ox8007139f. do I need to recover my system or restore ran performance check no issues optimized 100percent

1 REPLY 1
HP Recommended

@DENISE1661 Welcome to HP Community! I'm afraid your device not support Win10, you may want to switch back to the factory shipped OS using the HP Recovery media: click here for details,

that said, here's what you need to know about the windows OS update for your PC:

NOTE: 

If you are not sure when your PC was purchased, please check the Windows 10 Fall Update table to see if HP has tested your device for this update.

HP PCs manufactured before August of 2013 might not have a complete set of hardware and/or drivers required to use all of the features in Windows 10.

  • HP is not testing or developing Windows 10 drivers for these PC products.

  • If you choose to use Windows 10 some features, applications, and connected devices might not work as expected.

  • If you still wish to proceed with using Windows 10 on an untested system, please visit the Windows support site (in English) for information and support.

  • Already running Windows 10 on an untested device? To find available drivers for these products, see Where Do I Find Windows 10 Drivers and Software for My Model?

New HP PCs designed for Windows 10 provide the highest level of functionality and allow you to take full advantage of the new OS features. Shop for a new HP PC.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.