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‎01-29-2025 06:34 AM

HP Recommended
Operating System: Microsoft Windows 11

upgrade from Win11 23H2 to Win11 24H2 impossible. 0x80070002 error.

setupact.log: 

[...] Error DISM DISM Driver Manager: PID=1836 TID=1872 Failed to import driver package 'C:\Windows\System32\DriverStore\FileRepository\hpqkbsoftwarecompnent.inf_amd64_fa320f297f405a33\hpqkbsoftwarecompnent.inf'. - CDmiDriverStore::Import(hr:0x80070002) [...]

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2 REPLIES 2

‎01-29-2025 08:03 AM

HP Recommended

@FGaud, 

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

We're looking forward to helping you get back up and running 😊! 


Regards,

Garp_Senchau
I am an HP Employee

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‎01-29-2025 08:40 AM

HP Recommended

Sorry: I clicked on your link and obtained the message:

 

'You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.'

(I created my account two hours ago and my email has been verified a few time later)
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