wireless keyboard combo200

[MMDIYER]

my keyboard is not working number lock and alpha key lock

[Sneha_01]

Hi @MMDIYER,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your wireless keyboard is experiencing issues with the number lock and alpha key lock functions, here are some troubleshooting steps you can follow:

Update hardware drivers:

• Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.
• In Windows, search for and open Device Manager.
• In the list of devices, select Mice and other pointing devices.
• Right-click the keyboard, select Update driver, and then follow the instructions to install the updated driver.
• Restart the computer to complete the installation of the updates.

un an input device diagnostic test:

• Use the HP PC Hardware Diagnostics tool to identify issues with an input device such as a mouse, touchpad, or keyboard.
• In Windows, search for and open HP PC Hardware Diagnostics for Windows.
• If it does not display in the list, go to HP Hardware Diagnostics to download and install the software.
• On the Main Menu, select Component Tests.
• Select Input Devices, select all the available tests, and then click Run once to start the tests.
• If any of the tests fail, write down the 24-digit failure ID code

I have shared  a link that should help: https://support.hp.com/us-en/document/ish_1997725-1494908-16

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support