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‎04-02-2025 11:25 AM

HP Recommended
Product: HP ENVY - 17-ce0576na
Operating System: Microsoft Windows 11

Hi i changed the battery in my laptop was working fine then after an hour it switched off now will not switch back on even with the charger plugged in i have tried another charger 

3 REPLIES 3

‎04-03-2025 09:15 AM

HP Recommended

Only use genuine HP batteries that have the HP part number and the HP logo on them.

Non-genuine (generic), ( i.e HT03XL) batteries are known to sometimes not work as expected because of their non standard programming of the internal BMS (battery management system) chip.

 

If you read through threads in the forum related to problems after battery replacement you will see many members who have used generic batteries complaining that they are not working as expected.


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‎04-03-2025 12:33 PM

HP Recommended

Hi thank you for your reply but I tried to get a genuine battery from hp but they don’t stock them anymore so I’m stuck 

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‎04-03-2025 02:24 PM

HP Recommended

You should still be able to source a genuine HP battery for your laptop from a third party vendor.

 

Use "genuine HP +your laptop's battery hp part number"  as the keywords in a search engine to find one.


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