• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
x360 Spectre Convertible laptop
Microsoft Windows 10 (64-bit)

I have an x360 Spectre convertible laptop purchased in 2017 (warranty has expired).  The keyboard/trackpad panel is separating from the base and is bowed.  It's very noticeable.  Was in Best Buy today and asked the Geek Squad about this. They were alarmed and said I need to get rid of this laptop right away, that the battery is swelling and could possibly explode or catch fire.    I've run the test to determine if the battery is part of the HP battery recall and it is not (www.HP.com/go/batteryprogram2018 ).  Online searches suggest its possible to remove the battery and either replace it or run the computer w/out the battery using the power cord.  

I'm looking for advice on whether it's safe to attempt to replace the battery or if I really do need to dispose of this laptop and buy a new one.

1 REPLY 1
HP Recommended

@Allier919

 

Welcome to HP Support Community


I would like to help

 

I will escalate your case to HP's regional escalation team and a case manager will reach out to you

 

Please check your Inbox

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.