x360 won't turn on or charge (motherboard)

[CalebD64]

My HP Spectre x360 is completely dead and will not charge. I have read from various sources that this is most likely a motherboard issue and that multiple people have had this issue. I bought this laptop back in December of 2017 for a substantial $1600. That means that a $1600 laptop only lasted a little over a year with HP knowing they had this common issue with these models and did nothing about it. I have gone through all of the recommended troubleshooting. What's next?

[Riddle_Decipher]

@CalebD64 Greetings from the HP Community!

Could you tell us what you mean by "recommended troubleshooting"?

Please elaborate, so we don't repeat the same steps.

Meanwhile, here's the best way to resolve the issue, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.

Reasons for a hard reset

A hard reset has the following effects:

• Clears the memory.

• Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

• Windows stop responding.

• The display suddenly goes blank.

• The computer does not wake from sleep or hibernate modes.

• Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!