0xc0000225 after trying to update to Windows 11

[Gus1972]

Hi everyone, ran Windows update and wanted to go from Windows 10 to 11, downloaded it, started installation and all I got was the hp logo with a spinner icon below.  Tried to get into Recovery mode but it won't do it and it reverts back to the hp logo and spinner.  Was wondering if there's anything that I can try before taking it somewhere to repair/recover?  Many thanks for any suggestions.

[Garp_senchau]

@Gus1972,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Force a Hard Reset

• Shut down your laptop completely.
• Disconnect all peripherals (USB devices, external monitors, etc.).
• Remove the power cord and any external devices.
• Hold the power button for about 15-30 seconds to drain any residual power from the laptop.
• Reconnect the power and try turning it on again.

Try to Access Safe Mode

If your laptop isn't starting properly, you can try to access Safe Mode to troubleshoot:

1. Power on your laptop and, as soon as you see the HP logo, press and hold the power button until the laptop shuts down.
2. Turn it on again and repeat the process two more times (forcing a shutdown during boot).
3. On the third restart, Windows should automatically enter the Windows Recovery Environment (WinRE).
4. Once in WinRE, select Troubleshoot > Advanced Options > Startup Settings > Restart.
5. After the restart, you'll see a menu. Press F4 to enter Safe Mode.

If you're able to boot into Safe Mode, you can try:

• Uninstalling any recent updates via Settings > Update & Security > View update history > Uninstall updates.
• Check for driver issues (especially for graphics or storage drivers).

Run Startup Repair from WinRE

If Safe Mode doesn’t work or you can’t access it, you can try running Startup Repair:

1. Enter the Windows Recovery Environment (same process as described above: force shutdown three times).
2. Once in WinRE, go to Troubleshoot > Advanced Options > Startup Repair.
3. Allow the system to run the repair. This can fix common boot issues that may have occurred after the update.

Perform System Restore

If the above methods don't work, you can try using System Restore to revert your laptop to a previous working state:

1. From the Windows Recovery Environment, go to Troubleshoot > Advanced Options > System Restore.
2. Select a restore point from a time before the Windows 11 update and follow the instructions to restore your system.

Check for Hard Drive or SSD Issues

If your system is stuck on the HP logo and spinner, it could be due to issues with the hard drive or SSD.

1. In WinRE, go to Troubleshoot > Advanced Options > Command Prompt.
2. Run the following command to check for disk errors: chkdsk /f C:

This will check the primary drive for errors and fix any problems it encounters.

Reset Your PC (Last Resort)

If nothing else works, you may need to perform a reset of your PC, which will reinstall Windows without affecting your personal files (though it's still recommended to back up your data if possible):

1. In WinRE, select Troubleshoot > Reset this PC.
2. Choose the option to Keep my files (if possible).
3. Follow the prompts to complete the reset.

Reinstall Windows Using Installation Media

If you’re still unable to resolve the issue, you may need to use a Windows 10 or Windows 11 installation USB:

1. On another PC, download the Windows 10 or Windows 11 Media Creation Tool from Microsoft’s website.
2. Create a bootable USB drive with Windows installation files.
3. Boot your laptop from the USB drive (you may need to press F9 or Esc during startup to select boot options).
4. Choose Repair your computer > Troubleshoot > Advanced Options > Startup Repair or Command Prompt.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did this solve your problem? ✅ Mark it as the accepted solution—it’s like giving this reply a 🌟! And if you found it helpful, hit 'yes' on 'Was this reply helpful?' 👍. It’s a small click for you, but a giant leap for someone else searching for answers. 🚀

Regards,

[Garp_senchau]

@Gus1972,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Force a Hard Reset

• Shut down your laptop completely.
• Disconnect all peripherals (USB devices, external monitors, etc.).
• Remove the power cord and any external devices.
• Hold the power button for about 15-30 seconds to drain any residual power from the laptop.
• Reconnect the power and try turning it on again.

Try to Access Safe Mode

If your laptop isn't starting properly, you can try to access Safe Mode to troubleshoot:

1. Power on your laptop and, as soon as you see the HP logo, press and hold the power button until the laptop shuts down.
2. Turn it on again and repeat the process two more times (forcing a shutdown during boot).
3. On the third restart, Windows should automatically enter the Windows Recovery Environment (WinRE).
4. Once in WinRE, select Troubleshoot > Advanced Options > Startup Settings > Restart.
5. After the restart, you'll see a menu. Press F4 to enter Safe Mode.

If you're able to boot into Safe Mode, you can try:

• Uninstalling any recent updates via Settings > Update & Security > View update history > Uninstall updates.
• Check for driver issues (especially for graphics or storage drivers).

Run Startup Repair from WinRE

If Safe Mode doesn’t work or you can’t access it, you can try running Startup Repair:

1. Enter the Windows Recovery Environment (same process as described above: force shutdown three times).
2. Once in WinRE, go to Troubleshoot > Advanced Options > Startup Repair.
3. Allow the system to run the repair. This can fix common boot issues that may have occurred after the update.

Perform System Restore

If the above methods don't work, you can try using System Restore to revert your laptop to a previous working state:

1. From the Windows Recovery Environment, go to Troubleshoot > Advanced Options > System Restore.
2. Select a restore point from a time before the Windows 11 update and follow the instructions to restore your system.

[Garp_senchau]

Check for Hard Drive or SSD Issues

If your system is stuck on the HP logo and spinner, it could be due to issues with the hard drive or SSD.

1. In WinRE, go to Troubleshoot > Advanced Options > Command Prompt.
2. Run the following command to check for disk errors: chkdsk /f C:

This will check the primary drive for errors and fix any problems it encounters.

Reset Your PC (Last Resort)

If nothing else works, you may need to perform a reset of your PC, which will reinstall Windows without affecting your personal files (though it's still recommended to back up your data if possible):

1. In WinRE, select Troubleshoot > Reset this PC.
2. Choose the option to Keep my files (if possible).
3. Follow the prompts to complete the reset.

Reinstall Windows Using Installation Media

If you’re still unable to resolve the issue, you may need to use a Windows 10 or Windows 11 installation USB:

1. On another PC, download the Windows 10 or Windows 11 Media Creation Tool from Microsoft’s website.
2. Create a bootable USB drive with Windows installation files.
3. Boot your laptop from the USB drive (you may need to press F9 or Esc during startup to select boot options).
4. Choose Repair your computer > Troubleshoot > Advanced Options > Startup Repair or Command Prompt.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did this solve your problem? ✅ Mark it as the accepted solution—it’s like giving this reply a 🌟! And if you found it helpful, hit 'yes' on 'Was this reply helpful?' 👍. It’s a small click for you, but a giant leap for someone else searching for answers. 🚀

Regards,

[Gus1972]

Hello and thank you.  I ended up taking the laptop in for repair.

 Was told, 'When upgrading to windows 11 (and windows does not tell you this) the Intel Optane memory setting needs to be disabled to successfully install and upgrade to windows 11. In that process it seems the partitions holding your windows copy, have become corrupted, and will need to be reinstalled.'

[Garp_senchau]

Hey @Gus1972,

I hope your day is going great! 😊

Thank you so much for the information regarding the Intel Optane memory setting and the Windows 11 upgrade. I really appreciate your insight into what needed to be done. 

Is there anything else we can assist you with? If there’s anything further, we can help you with, don’t hesitate to let us know!

Also, if you found the solution helpful, clicking "Accepted Solution" would be awesome, and if you’d like to send a quick thanks, hitting "Yes" on the bottom left would truly make our day! 😊

Thanks again and take care! 

Regards, 

Garp_senchau