2-Year Extended Warranty hasn't gone through

[sirram]

I bought an HP Envy 17.3” Laptop last August and the warranty runs out in a few days. A couple of weeks ago, I purchased a 2-year extended warranty and this was confirmed. Yet I have heard nothing since. I have raised a ticket but, again, no response.

I just tried HP's on-line Chat. It turned out to be a "virtual" agent with less education than my cat. I started the chat with:

"my extended warranty hasn't been confirmed". 

And this is what the idiot agent replied:

"HP is donating millions of dollars in technology and support through a concerted effort across Personal Systems and Print to help students, families and communities. As part of these efforts, all consumer product warranties expiring between March 1 and April 30 will be automatically extended for 30 days."

Is there any way of contacting a real human being at HP? Their on-line chat facility is a joke. I've tried using it before but the stupid things always answers something different to what I asked.

[The_Fossette]

@sirram

I reviewed your post and I understand that you are facing issues extending the warranty of your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[sirram]

Thanks for the reply. I should have mentioned that I did report this via HP's warranty dispute page. I provided full details and uploaded a scan of the "proof of purchase" and immediately received an automated response with a Ticket No.

This was on 31 July 2020. It is now 11 August 2020 and I have received nothing further. My original 1-year warranty expires today.

BTW, the link you provided (www.hp.com/contacthp/) is broken.

[The_Fossette]

@sirram

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[sirram]

Hi The_Fossette,

My 2-year extended warranty has at last come through from HP Support, so thanks for your help.

Interestingly, a couple of days ago (while waiting), a screen popped up on my laptop offering me the 2-year extended warrant again, but this time at a 20% discount. I emailed HP Support to request a 20% refund (as I had paid the full price) but they refused, saying I'd already placed the order. Why didn't they offer me the lower price originally? It feels like punishment for trying to be a good customer.

And I still don't know what the original problem was. My laptop has always shown up correctly when I enter its serial number into HP's warranty-checker web page. HP has always had full details of my laptop since August 2019 when I first registered it.

Still, thanks once again for your help.

[The_Fossette]

@sirram

You're welcome! I am glad to hear that the warranty information is updated correctly now. 

For the the warranty price and discounts you need to contact the support team and they will be able to assist you in this regard.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe