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HP Recommended
PAVILION 360 2020
Microsoft Windows 10 (64-bit)

3fo hard disc error ran the diagnostics and came back all good. pleaase install operating system warning. but no driver when i go to do clean install. no recovery options at all. has the optane memory but it isnt activated for some reason. and my warranty ended a week ago! how it goes i guess. so do i need a new hard drive or wth? i been on this one for 3 days now and i give up asking for help

1 REPLY 1
HP Recommended

Hi @SETHMORRIS1, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.