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‎02-07-2024 10:16 PM

HP Recommended
Product: HP Notebook - 15-bs121nr

My laptop boots and starts just fine. It freezes just seconds after starting. I've ran the diagnostic test and all passed. I can't run a scan or anything. One time I was able to optimize after several attempts. I reinstalled windows 10, but problem still exists

Category:
1 REPLY 1

‎02-11-2024 08:08 AM

HP Recommended

Hi @CAHolstein,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Thank you for performing the steps. I am sorry that it did not work out.  If the issue occurs after the Windows re-installation. It must be a hardware issue.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

 

.
Sneha_01- HP support
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