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HP Recommended
Pavilion 15 Notebook
Microsoft Windows 10 (64-bit)

 

After I updated window, when startup it's will always pop up a dialog accelerometerSt.exe - System error.  It's stated " The code execution cannot proceed becuase accelerometerdll.DLL was not found. Reinstalling the program may fix this problem"

 

I'm tried a few times and reinstalling the HP 3D DriveGuard, it's still pop up when start up. 

 

How to fix this problem?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Try the following.

 

Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

 

Download and install the x64 version of 7-Zip on the link below.

 

http://www.7-zip.org/

 

When you've installed 7-Zip, open your Downloads folder, right click on the sp81142 package, select 7-Zip, select extract files and then click Ok.

 

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.

 

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

 

In the next window, click the 'Have Disk' button and then browse to the extracted  sp81142 folder you pasted on your Desktop.

 

Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.

 

Click on 'Ok' and then click 'Next' and wait for the driver to install.

 

When done, click 'Close' and then click 'Yes' to restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

 

Try the following.

 

Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

 

Download and install the x64 version of 7-Zip on the link below.

 

http://www.7-zip.org/

 

When you've installed 7-Zip, open your Downloads folder, right click on the sp81142 package, select 7-Zip, select extract files and then click Ok.

 

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.

 

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

 

In the next window, click the 'Have Disk' button and then browse to the extracted  sp81142 folder you pasted on your Desktop.

 

Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.

 

Click on 'Ok' and then click 'Next' and wait for the driver to install.

 

When done, click 'Close' and then click 'Yes' to restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Thanks for the helping, it's work! :OpenSmile: No more pop up!

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

HI!

I have problem with download sp81142 file:

2019-03-08_20-24-35.png

File was not found on server.

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