AccelerometerSt.exe system error

[Jim-1945]

Following Win10 Creator update the following error message is displayed when rebooting: "The code execution cannot proceed because VCRUNTIME140.dll was not found. Reinstalling the program may fix this problem." Title on the message is "AccelerometerSt.exe-System Error". I uninstalled the HP 3D HDD head parking app and downloaded and installed a new version of the app. Did NOT solve the problem. I once again uninstalled the app and the problem disappeared, but I still have VERY POOR performance, especially for native Microsoft apps such as News and Solitaire, and freezing that requires removing the battery (device manager is not accessible!). Is this a Microsoft problem or an HP problem? Help!!

[banhien · Accepted solution]

@Jim-1945

Welcome to HP Support Forum. Please try

(a) Uninstall HP 3D DriveGuard from Device Manager,
(b) Reboot your machine,
(c) Download and install
 
    http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

(d) Restart your machine.

Regards.

[Jim-1945]

Well, thanks for trying, but the link you provided DOESN'T WORK. I clicked on the link, it spins for a while, and nothing happens. Right-click and open in a new tab, also copy and paste into a new tab, same result in both instances. Any other suggestions? I shall go to HP support and look for the file by name. Meanwhile if you have any other ideas I'd like to hear them.

[Jim-1945]

OK, my bad, I forgot to notice that the download was proceeding automatically! So now I have 6 copies of the file, thank you. I will advise you of the results once I have conpleted the installation.

[Jim-1945]

The new driver makes the error message go away. The Microsoft News app still freezes the computer and requires a battery pull to remedy the freeze, but it is the only app that I am aware of that causes this problem. So, it looks likely that it is a Micrsosft problem. I simply won't use the app. So I once again I have my HP Drive Protect app active. Thanks for directing me to the solution!