Admin account gone after update. Can’t boot computer

[Barnes1]

After an update my administrator account disappeared. My computer won’t boot up.

[The_Fossette]

@Barnes1,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is not booting to Windows after a recent update.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you perform a system restore back to the date when the computer was working fine. Follow the steps in the below article to perform a system restore.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Barnes1]

The computer will not boot up to the desktop. The admin file is non existent. As such I have no access to the part of the computer that would reset or reload the win 10 OS. I have run all diagnostics from the F-11 key and all hardware is good.  That is were I am stopped at.

[The_Fossette]

@Barnes1,

I recommend you follow the steps in the below article to perform a reset and check if it helps.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!