Administrator/Power On Password Required on Startup

[GhandiFryCook]

I'm getting the error code 69077855 after tring to enter a password three times into the weird blue box that is asking for an Administrator or power on password.

[DavidPK · Accepted solution]

Hi,

Reboot and enter  76955291

Regards,

DP-K

[GhandiFryCook]

I was able to get in and run a system diagnostic. After running the extensive hard drive check I was met with  a Long DST Failure. The ID I was given is 931HVA-8208L8-XD7WMA-61C503

[DavidPK]

Hi,

The 24 character error code is a failure of the comprehensive Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

You can contact HP starting on the link below.

http://welcome.hp.com/country/w1/en/contact_us.html

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your notebook - see Here for a further explanation.

Regards,

DP-K

[GhandiFryCook]

The laptop is barely holding together physically so it really isn't worth replacing any parts. Thank you for the assistance though.

[DavidPK]

You're welcome

All the best,

DP-K

[REO51ST]

@DavidPK  

Another laptop locked because the harddrive failed.

I would like to know what causes this???

REO

[DavidPK]

@REO51ST

So would I

[fluctus]

Hi, my cq58 217sl system Disabled  95784486

Thx

fluc

[REO51ST]

@fluctus

Enter   20682408

REO