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‎12-22-2021 09:12 AM

HP Recommended
Product: Pavilion 15-cs2064st

I tried updating to Windows 11.  It tried for 3 days. I couldn't use the laptop at all. I shut the laptop down. Upon restarting the laptop, it now requires an Administrator password or power on password. I was told it is a bios issue. The place I bought it from did not put a password on the laptop and I didn't. I have tried all the ways suggested to reset and none of it works. How do I get access to my laptop? 

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1 REPLY 1

‎12-26-2021 10:09 AM

HP Recommended

Hi@Stacy1111,

 

Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

Please find  the HP PCs - Upgrading to Windows 11 using Windows Update

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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