After Updating Windows updated version 1903....after few days Keyboard is not functioning....

[santhoshh327]

After Updating Windows updated version 1903....after few days Keyboard is not functioning....I interacted with Microsoft (Windows) help...but they are saying your PC is not supporting Windows 10, then they suggested "Contact to the manufacturer(HP) may be they can provide you the drivers for this device as they have the recovery Media"

Please help me in this regard

Product name: HP Pavilion 15 Notebook PC

[serial number removed]

Product number : E3B73PA#ACJ

[Echo_Lake]

@santhoshh327
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

• Turn off the computer and then restart it.
• Press the Esc key repeatedly to see if a startup menu opens.
• If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
• If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
• Restart the computer.
• In Device Manager, uninstall and reinstall the keyboard software:
• In Windows, search for and open Device Manager.
• Click View and select Show Hidden Devices.
• Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
• Continue removing device names in the Keyboards category until all device names have been uninstalled.
• Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
• Wait for the computer to restart and open Windows.

Refer this article to further troubleshoot keyboard issues with your PC.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[santhoshh327]

Thank you for your reply.....

1. I followed the procedures ...as information received by your side.....But it is Not Working. 
2. After pressing Esc key ….in startup menu ..inbuilt Key board is working
3. But it is fail when Windows loads

Can you please give me the solution........in this regard, as early as possible.

Thank You

[Echo_Lake]

@santhoshh327

Let's perform a system factory default reset and check. 
Click here to Perform a System Recovery (Windows 10)

Keep me posted.