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HP Recommended
After running Hp support Assistent doesnt work at all. still missing all drivers. running windows update search did not worked with missing drivers.
Please need help.
HP Recommended
i will try to explain myself a little better,
now the internet conection its working fine.
At this point no graphic driver intalled, on divice manager "VGA Display" shows a exclamation symbol. My screen looks all icons bigger for example.
There are a few more divices that shows exclamation symbol.
The Audio Buttons on keyboard doesnt work, volume and mute for example.
Fingerprint reader also doesnt work.
I play arma 3 on my laptop and would like to have the correct graphic drivers set on and audio drivers .
I would be thankfull for a little help.

HP Recommended

You have the full list of drivers. You need the AMD/Intel switchable graphics driver, and you need the touchpad driver. Basically you need to go down the list and install drivers. If you run into a problem post us the device id string as I stated above and we can figure out which it is. The keyboard buttons for example are Quick Launch found under software-solutions. 

HP Recommended

 all of this are the devices that shows a attention yellow symbol and i need the drivers:

 

ids from the Standart VGA graphics adapter:

 

PCI\VEN_1002&DEV_6740&SUBSYS_3388103C&REV_00
PCI\VEN_1002&DEV_6740&SUBSYS_3388103C
PCI\VEN_1002&DEV_6740&CC_030000
PCI\VEN_1002&DEV_6740&CC_0300

 

 ids from the PCI simple comunications controller:

 

PCI\VEN_8086&DEV_1C3A&SUBSYS_3388103C&REV_04
PCI\VEN_8086&DEV_1C3A&SUBSYS_3388103C
PCI\VEN_8086&DEV_1C3A&CC_078000
PCI\VEN_8086&DEV_1C3A&CC_0780

 

 ids from the SM bus controller:

 

PCI\VEN_8086&DEV_1C22&SUBSYS_3388103C&REV_05
PCI\VEN_8086&DEV_1C22&SUBSYS_3388103C
PCI\VEN_8086&DEV_1C22&CC_0C0500
PCI\VEN_8086&DEV_1C22&CC_0C05

 

ids from the universal bus controller usb:

 

PCI\VEN_1033&DEV_0194&SUBSYS_1658103C&REV_04
PCI\VEN_1033&DEV_0194&SUBSYS_1658103C
PCI\VEN_1033&DEV_0194&CC_0C0330
PCI\VEN_1033&DEV_0194&CC_0C03

 

ids from unknown device:

 

USB\VID_138A&PID_0018&REV_0078
USB\VID_138A&PID_0018

 

ids from unknown device:

 

ACPI\HPQ0004
*HPQ0004

 

 

 

 

 

HP Recommended

These are as follows:

 

VGA: AMD graphics

 

PCI simple: Management Engine interface

 

SM Bus: Intel chipset

 

universal bus: Renesas USB 3.0

 

usb/vid is the fingerprint sensor

 

HPQ0004 is the protectsmart hard drive protection

 

What happens when you try download and install these drivers? 

 

 

 

 

 

HP Recommended

Under 'Driver - Chipset' i see more drivers and i do not know if i have to intall just one of them or all?

which ones  do i have to install? and also for the other devices there are many more driver , what should i choose?

 

Driver - Chipset

Fresco Logic USB 3.0 Host Controller Driver

Intel Chipset Installation Utility and Driver

Intel Management Engine Interface (MEI) Driver

NEC Electronics USB 3.0 Host Controller Driver

Renesas Electronics USB 3.0 Host Controller Driver

HP Recommended

Your list:

 

Fresco Logic USB 3.0 Host Controller Driver-NO

Intel Chipset Installation Utility and Driver-YES

Intel Management Engine Interface (MEI) Driver-YES

NEC Electronics USB 3.0 Host Controller Driver-NO

Renesas Electronics USB 3.0 Host Controller Driver-YES

 

Does that help?

 

If that works then we can forge ahead with other driver groupd until you have a "clean" device manager and all is working. 

HP Recommended

hello and thanks a lot. It its workeing good. could we go for the next driver group?

HP Recommended

Yes I think that is working best. Toss me the device ID of anything showing up with an exclamation point. 

HP Recommended

display adapter amd radeon hd 6700 series

 

PCI\VEN_1002&DEV_6740&SUBSYS_3388103C&REV_00
PCI\VEN_1002&DEV_6740&SUBSYS_3388103C
PCI\VEN_1002&DEV_6740&CC_030000
PCI\VEN_1002&DEV_6740&CC_0300

 

unknow device

 

ACPI\HPQ0004
*HPQ0004

 

thank you very much for the help

 

 

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