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‎09-05-2022 08:10 PM

HP Recommended

Hello, thanks for the quick reply. " Sounds like you have Optane in your machine and you did not disable it before replacing M.2 Optane " I did not know optane had to be disabled before changing the drive, I had not even heard of optane until after fitting the new 500Gb drive to replace the 25Gb drive originally installed.

My laptop is Notebook-17-by0000na product No 4CP68AE ABU.

I updated the bios to F.66 but this seams to be an old version.

Can you advise as to how to proceed from here please?

Kind regards,

Arty

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‎09-30-2022 04:45 AM

HP Recommended

Hello, any update advice re my problem?

HP Notebook 17 by 0000na, not able to access the 1Tb drive originally installed.

Laptop was running very slowly in original configuration, changed the 16Gb nvme optain drive with a 500Gb standard nvme drive. The 1Tb drive shows up in the bios but states unavailable. When using diskmgmt.msc or devmgmt.msc the 1Tb drive is not recognised. Any help or advice on this subject would be greatly appreciated.

Thank you for the help so far.

Regards,

Arty

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