After updating bios not able to use camera

[Raajbaba]

After updating my BIOS to F.67 from HP website, Now I am not able to use my webcam, I got an error code: 0xA00F4244<NoCamerasAreAttached> and I also have not any option to rollback to previous version of BIOS, I also tried to install driver but unable to install it, because it give me an error that webcam hardware is not found, so please help me, to recover my BIOS and enjoy using my webcam 

[ub6424]

Hello @Raajbaba 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Open windows <device manager>

- look for webcam device and send screenshot

(3) Please report your results

[Raajbaba]

1)

1)OS NAME: MICROSOFT WINDOWS 10 PRO,

2) VERSION: 10.019042 BUILD 19042

3)System SKU: A2N55PA#ABJ

4)BIOS VERSION/ DATE: Hewlett-Packard 68SCF Ver. F.67, 2/13/2018

2) 

 

3) Please help me ASAP

[ub6424]

Hello @Raajbaba 

I will check ...

In the meantime, please follow this guide:

-> Can’t Find Webcam in Device Manager on Windows [MiniTool Tips]

Please report your results

[ub6424]

(1) Install

Intel Full Management Engine (ME) Firmware Component

7.1.91.3272 Rev.A

3.8 MB

May 5, 2017

Download

(2) Let ME BIOS be installed until it's completely done !

(3) Reboot and proceed with mini tool guide

[Raajbaba]

I am also not able to install any camera driver, because at the time of installation no hardware has been dedected

[ub6424]

Did you follow complete mini tool guide ?

[Raajbaba]

I have installed the firmware and run it completely also try the mini tool guide but nothing happened, I also reboot my laptop