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‎10-05-2017 09:05 AM

HP Recommended
Product: HP Pavillion TS 11 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

When I first turn on my computer, this message pops up on my desktop.  What application is this and how do I fix the issue?

 

Application error.jpg

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2017 10:52 AM

HP Recommended

Hello @SareeNotSorry

 

Thank you for posting in the HP Support forum. Welcome !

 

 

In order to fix this issue, please do the following.

 

1. Click on Start button

2. Type Control Panel and open it

3. Go to Programs and Features,

4. Find HP 3D DriveGuard and uninstall it

 

5. Restart the computer

 

6. Download and reinstall the app using the this version from here>> http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

 

 

Most likely the above instructions should fix your issue. In case it doesn't you will have to also update/reinstall Visual C++ redistributables >> https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

 

Hope this helps. Let me know how it goes

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

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2 REPLIES 2

‎10-05-2017 10:52 AM

HP Recommended

Hello @SareeNotSorry

 

Thank you for posting in the HP Support forum. Welcome !

 

 

In order to fix this issue, please do the following.

 

1. Click on Start button

2. Type Control Panel and open it

3. Go to Programs and Features,

4. Find HP 3D DriveGuard and uninstall it

 

5. Restart the computer

 

6. Download and reinstall the app using the this version from here>> http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

 

 

Most likely the above instructions should fix your issue. In case it doesn't you will have to also update/reinstall Visual C++ redistributables >> https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

 

Hope this helps. Let me know how it goes

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎12-01-2018 01:10 AM

HP Recommended

sir how  to solve this application error

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