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Locked

‎09-19-2026 12:48 AM

HP Recommended
Product: HP 14 inch Laptop PC 14-f1000 (2L1B0AV)

Hi, I have an HP 14s-fq1xxx laptop.


After performing a CMOS reset using the Win + V + Power procedure, the laptop no longer boots normally. It now drops to a GRUB prompt.

I have a dual-boot setup with Windows and CachyOS.

The EFI files for both operating systems are still present, but attempting to boot either one from GRUB results in:

“Bad shim signature”

The BIOS Setup and Boot Device Options are also protected by an Administrator password that I don't have access to.

I would like HP's assistance in restoring the BIOS/Secure Boot configuration and recovering/resetting the BIOS Administrator password through the official procedure, without reinstalling or losing my existing Windows/CachyOS data.

Please advise the appropriate service procedure for this model.

Thank you.

Category:
1 REPLY 1

‎09-19-2026 02:46 AM

HP Recommended

Hello @manikandan-rama ,

 

Welcome to the HP community.

 

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed.

 

Here is HP's official policy regarding BIOS passwords:

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

 

Therefore, this topic is being locked.

 

Best regards

 

Steffen Baier

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