Assistance Required for Restoring Pre-installed Microsoft Word on My HP Laptop

[NDMSGR]

Dear HP Support Team,

I recently reset my HP laptop, and during the process, I lost access to the pre-installed Microsoft Word application that came with my device. When I attempted to retrieve it, I realized that I no longer have access to the application, and Microsoft informed me that I do not have a subscription associated with my account.

I believe the Microsoft Word application was included as part of a bundled software package when I purchased the laptop. Unfortunately, I do not have a separate product key, and I am unsure how to reinstall or recover the application.

Could you please guide me on how to restore the pre-installed Microsoft Word or provide any necessary recovery solutions? I would greatly appreciate any assistance you can offer in resolving this issue.

Thank you for your help and support.

[Nal_NR]

Hi @NDMSGR,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I would need a few details. 

Did this unit come with Windows 11 pre-installed?

Usually, some units come with an MS-office trial version, which later time you need to subscribe. 

Kindly check with the store where this unit was purchased. 

Keep me posted.