Audio Driver volume issue

[Vsevapopov21]

HP Audio Driver acts odd. I have my laptop since last year and volume keeps flactuating. I am a screen reader blind user so that's a huge issue for me. I tried to remove the driver installed by Windows, to install the latest driver from HP website, removed B&O Audio Control, turned off sound enhancements, turned off allowing application to use the sound, but still volume goes up down each 5 seconds. Please do something with it, because it is so annoying to work with that. I use audio as my only output and I cannot use it normally when volume changes every 5 seconds. Also, updates installed me a new audio driver that acts absolutely the same way, it changes the volume and when I revert to HP driver in the hope that it will stop changing the volume it updates by itself. Thank you in advance.

[Echo_Lake]

@Vsevapopov21

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. To resolve this issue, download and install SoftPaq SP110411 or later: ftp://ftp.hp.com/pub/softpaq/sp110001-110500/sp110411.exe  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Vsevapopov21]

Hello, thank you for your reply. Unfortunately, I cannot download the driver with ftp link you provided. When I open it in Chrome, nothing happens. Could you please upload it to google drive or whatever? Also I cannot find this driver you mentioned in the support page for my laptop, the driver with 408 number is stated there.

[Vsevapopov21]

Hello again, I managed to install this new driver by downloading it trhough http. But the issue with volume going up and down didn't fix. This is just horrible, an issue that's reported by thousands of people here and isn't fixed for ages. It is extremely annoying to have it especially for people like blind people who rely on audio and our speech synthesizers always change our volumes. That makes me regretingthat I bought hp laptop because it has such frustrating issues for every day work. I could spend more money and purchase the laptop with the same characteristics from another company and not to have these frustrating volume changes that never solve. Please fix that.

[Echo_Lake]

@Vsevapopov21

Thank you for posting back. 

The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) This document is for Notebook PCs as well. 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Vsevapopov21]

Hello,

I am 200% sure it's not a hardware issue. I can confirm that because I also have Arch Linux installed on a separate partition and there is no such issue with sound.

So it's a software issue that isn't fixing for years and years, and restoring to the factory defaults won't help and only waist my time.

This is the only issue I have with this laptop. Other things such as keyboard are great and I am really disapointed that the key thing that I use to work with the Laptop such as sound has volume issues that prevent me from normal work.

[Echo_Lake]

@Vsevapopov21

Thank you for posting back. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Vsevapopov21]

Hello,

There is more information I can provide.

I noticed that after installing HP Driver you suggested, Windows update always installs and the new version of aduio driver is installed. Before installing the driver I remove the windows driver from device manager. Is it possible to do something with that windows installs it's own update itself after insatlling HP Driver?

[Echo_Lake]

@Vsevapopov21

Thank you for posting back. 

You can turn off the windows update and check: 
 

1. Select Start Windows logo Start button > Settings Gear-shaped Settings icon > Update & Security Circular arrows Sync icon > Windows Update Circular arrows Sync icon. 
 

2. Select Schedule the restart and choose a time that's convenient for you. Note: You can set active hours to make sure your device only restarts for updates when you're not using it.

Keep me posted. 

[Vsevapopov21]

Hello. Unfortunately, your suggestions didn’t help. After I uninstall the driver from device manager Windows always suggests me to install the update 2022 05. I cannot cancel it. I can suggest you to try using screen reader on Hp laptop with Windows 11 installed to understand the issue. You can use narator or NVDA and easily hear volume changes here and there. Before trying that out, please disable enhancements in the sound panel.