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‎09-25-2020 10:02 AM

HP Recommended

how do i check if my laptop has the intel optane memory? 

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‎09-25-2020 10:07 AM

HP Recommended

Look up the product specs by finding the product number of your notebook.

 

https://support.hp.com/us-en/document/c00033108

 

If your notebook doesn't have the Intel Optane memory and since you are getting that error, you will need to clean install W10.

 

You can ignore the part of that Dell link I posted regarding enabling the Intel RTS software, but the rest would still be of help.

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‎09-26-2020 09:45 AM

HP Recommended

i tried to clean install win10 and when i got the screen to choose where i want to install windows i got "we couldn't create a new partition or locate an existing one"

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‎09-26-2020 10:08 AM

HP Recommended

That doesn't sound good.

 

See if you can find the disk by watching the video at the link below and clean it.

 

https://www.youtube.com/watch?v=z4Z38pD1Gt0&feature=emb_logo

 

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