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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- BASE SYSTEM DEVICE Yellow Triangles

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12-31-2024 02:03 PM
Dear Friends. Hope all is well.
please note the two attachments.
Used these to try and get some of the information.
Hardware id.
VEN_
DEV_
JMicron Technology Corp. 197b xD Host Controller 2384
20513035_cfc4e7d2eb7c9a6b1663638913711eec9e5ec360.cab
From: https://www.catalog.update.microsoft.com
J Micron
https://www.jmicron.com/search?keywords=197b+xD+Host+Controller+
https://www.catalog.update.microsoft.com/Search.aspx?q=PCI%5CVEN_197B...
https://pcilookup.com/?ven=197B&dev=2384&action=submit
Tried using HP Driver support but it says all the drivers are installed.
I uninstalled the items hope on a restart they would reinstall No Go!
So, I need to download amd install for each of the yellow triangles BASE ID.
Pleeze Advise in detail.
Thank You.
Raphael
Solved! Go to Solution.
Accepted Solutions
12-31-2024 06:16 PM - edited 12-31-2024 06:18 PM
You're very welcome.
You need this driver for the 0004 device:
HP 3D DriveGuard Software
You need this driver for the ENE device:
ENE CIR receiver driver:
https://ftp.hp.com/pub/softpaq/sp46501-47000/sp46741.exe
12-31-2024 02:43 PM - edited 12-31-2024 02:51 PM
https://www.computersurgeons.com/p-17113-recovery-kit-585293-001-for-hp-model-number-dv7-3085dx.aspx
you could try windows update
updates => advanced updates => optional updates => driver updates
Select all, even any dated 1968, download and install.
you could also try any of the two sites below
WARNING: THE ARCHIVE SITES BELOW ARE NOT HP AND PROBABLY HAVE UNWANTED SOFTWARE THAT WILL DOWNLOAD IF YOU ARE NOT CAREFUL
The following two sites have software for older systems that might not be available at HP. The driverscollection site is recommended more than the .eu one. Do not download any "driver downloader" or "updater". Please examine the buttons to ensure they download the actual driver and not a driver helper. Do not click on any advertisements or any page that has the word "AD"
https://us.driverscollection.com
https://drivers.eu/PC/HP
Close any popup that has "AD" in it. Download only official HP files. For laptops and desktops, the download filename will start with the two letters SP and have the form
SP153214.exe -or-
SP96885.exe etc.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
12-31-2024 05:08 PM - edited 12-31-2024 05:09 PM
Hi, @ABHenry
Here is the link to the SD card reader driver for your notebook:
JMicron Card Reader Driver
https://ftp.hp.com/pub/softpaq/sp45001-45500/sp45010.exe
If you post the hardware ID's for the two unknown devices, I will post the links to the drivers you need for those devices as well.
Use this guide for how to find the hardware ID for a device:
How to Find Drivers for Unknown Devices in the Device Manager
12-31-2024 06:16 PM - edited 12-31-2024 06:18 PM
You're very welcome.
You need this driver for the 0004 device:
HP 3D DriveGuard Software
You need this driver for the ENE device:
ENE CIR receiver driver:
https://ftp.hp.com/pub/softpaq/sp46501-47000/sp46741.exe