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‎11-03-2022 10:00 AM

HP Recommended
Product: HP Notebook - 15-dw0002nt
Operating System: Microsoft Windows 11

When I turn on my computer for 1-2 days, "the system has detected the storage capacity of the stated below to be very low. For optimal performance, this battery may need to be replaced.

Primary Internal Battery"

I am getting a warning. I do not know why. What can we do to fix this? Frankly, I use my battery very sparingly and have a very healthy usage. Why does the problem occur and how can I solve it in the most reasonable way?

Category:
3 REPLIES 3

‎11-03-2022 06:31 PM

HP Recommended

Hello @mresuleroglu 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we look at the <battery> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No

‎11-04-2022 09:22 AM - edited ‎11-04-2022 09:24 AM

HP Recommended

IT IS HERE. 

PLEASE HELP @ub6424

 

Ekran görüntüsü 2022-11-04 182034.png

Was this reply helpful? Yes No

‎11-04-2022 10:26 AM

HP Recommended

Hello @mresuleroglu 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.57 Rev.A79.9 MBOct 3, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

 

(5) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

 

(6) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1667579064745.png

 

(7) Please report your results

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Was this reply helpful? Yes No
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