BCD.LOG fault

[KarenUK]

A few days ago my laptop froze and I had to do a power shutdown, remove and refit the battery and reboot.

Since then I have had some problems.

1. I cannot create a restore point. I get a message saying "the writer experienced a non transient error"

2. I cannot repair using a restore point.

3. If I try system reset I get a popup message saying    "systemreset.exe-corrupt file" .  "The file or directory EFI\Microsoft\Boot\BCD.LOG  is corrupt and unreadable. Please run the Chkdsk utility"

I have run Chkdsk and sfc /scannow and no faults were found.

Obviously something is wrong with the boot partition but the laptop boots up ok.  Any ideas how I can fix this please?

Karen.

[SDF15 · Accepted solution]

Hello @KarenUK,

Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!

I came across your post about System Restore issue, and wanted to help!  I understand that you started having trouble after the notebook froze.

First, you can try restoring the BIOS, using the following document: 

HP Notebook PCs - Restoring the BIOS

After that, give the System Restore a try.  If you are still having trouble, you may consider performing the Microsoft Push-Button Reset, to reload the Operating System.

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great day!

[KarenUK]

Thanks for your help. The issues seem to have fixed themselves. All I did was run some Disk checking utilities including HP system diagnostics from the F2 key. I didn't get any errors found messages but something auto-fixed it.

Karen