BIOS Administrator password Elitebook 8440W

[InfoProf]

I read in the messages on this issue that HP Support could provide me with a .bin file to help me recover my BIOS admin password,but HP Canada tech support was less than helpful:

 
11:29 AM  Connecting...
11:29 AM  Connected. A support representative will be with you shortly.
11:30 AM  Support session established with Krishnanunni.
11:30 AM  Krishnanunni: Hello, Stephen. Thank you for contacting HP Care Center. How are you doing today?
11:31 AM  Stephen Hayward: fine thanks
11:32 AM  Krishnanunni: From the "Issue Description" I understand that you are reporting an issue with "BIOS Password" of the unit. Am I right?
11:32 AM  Stephen Hayward: yes
11:32 AM  Krishnanunni: Don't worry about it Stephen. I will do my best to assist you over this issue to get it resolved.
11:32 AM  Krishnanunni: Before we proceed, I just wanted to confirm if the below details are accurate. This is to ensure that we can reach out to you if required after the chat. <Deleted>.
11:33 AM  Krishnanunni: And about your issue,
11:33 AM  Krishnanunni: •HP is committed to the security and privacy of its customers. HP has changed the policy regarding the BIOS Password Reset Service and will no longer provide this option to our customers. This change allows HP to protect customer’s data, BIOS configuration, and device settings, ensuring best in class security for HP products. Allowing access into the BIOS provides the potential opportunity for a rogue user to remove current security settings and change other device settings that could make the PC’s data vulnerable. For this reason, we are no longer able to reset the BIOS password for any reason.•The BIOS password feature on the HP PC was created for the users to provide an option to secure their PC at a hardware level, and it is the responsibility of the user to manage their password. If the BIOS password is forgotten, HP no longer provides a service to reset or remove the BIOS password.•If a unit has a BIOS password and is being sent in for repair, customer should remove the BIOS admin password and Power on password before the service is initiated.•If the unit has the password and the customer is unwilling/unable to provide the password, HP may not be able to complete the repair work. Then the option is that customer can replace the board at his/her own cost as this is not covered under warranty.
11:34 AM  Stephen Hayward: i dont under4stand? are you saying I have to replace the boatrd?!!!!!
11:34 AM  Krishnanunni: Yes Stephen.
11:35 AM  Stephen Hayward: i was led tobelieve that you could provide me with a .bin file to reset the bios.
11:36 AM  Krishnanunni: Sorry Stephen. I request you to visit nearest HP Authorised Service Provider to get more details regarding the same.
11:36 AM  Stephen Hayward: you have been of no help at all . disappointing!
11:38 AM  Krishnanunni: I understand how frustrating it is. I really wanted to help you with this. But Stephen I'm so sorry that I couldn't sort out this for you.
11:39 AM  Stephen Hayward: i have 3 of your elitebook products. i expected better.
11:40 AM  Saving chat transcript
11:41 AM  Krishnanunni: We always love to assist you over every issue. But since this is a policy we have to follow strictly, I'm sorry Stephen.
11:41 AM  Krishnanunni: Is there anything else that I may assist you with today?
11:41 AM  Stephen Hayward: i sincerely doubt it
11:41 AM  Saving chat transcript

Can anyone help me?

[MayS]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

Regards,
MayS.