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‎01-12-2020 06:38 AM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Since updating my BIOS to F.34 my laptop shuts down as soon as I unplug the power, despite the battery being fully charged

3 people had the same question
9 REPLIES 9

‎01-12-2020 07:05 AM - edited ‎01-12-2020 07:05 AM

HP Recommended

@AdrianBert

Hello,

Proceed as follows, to restore the BIOS settings to their default:

  1. When starting the computer, press the F10 key directly several times.
  2. Press the F9 key (some models are F5) to restore the factory BIOS settings.
  3. Select Yes and press Enter. The computer reboots.
  4. The computer restarts with the default BIOS settings and continues a normal boot.

Try to fully discharge the battery and then fully recharge it. Then disconnect the power cable and turn on the computer.
When the computer battery is fully charged the battery LED white.


If the problem persists, please follow the instructions in the HP link Testing and Calibrating the Battery (Windows).

In case of need, please do not hesitate to solicit us.

Best regards,



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎01-12-2020 07:25 AM - edited ‎01-12-2020 07:25 AM

HP Recommended

I made the BIO change on rebooting but when I unplug to try to run the power down it immediately powers off again.  I've tested the battery and everything comes up fine

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‎01-12-2020 07:55 AM

HP Recommended

@AdrianBert

Thank you for your return,


What is the exact model of your notebook (e.g. 5ES85EA)?
To locate this Product Number P/N: this document.

 

Don't hesitate to ask us if you need us.

 

Best regards,



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎01-12-2020 07:59 AM - edited ‎01-12-2020 08:02 AM

HP Recommended

5EQ43EA#ABU.  Also when I run battery diagnostic from HP PC Hardware Diagnostics this causes it to power down, however when I run from support assistant it says all is okay

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‎01-12-2020 08:04 AM

HP Recommended

@AdrianBert 

Thanks!

Please update the BIOS to the latest version of F.40 available via the HP link below.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-13-ap0000-x360-convertible-pc/...

In case of need, please do not hesitate to solicit us.

Regards,



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‎01-12-2020 08:31 AM

HP Recommended

BIOS upgraded.  Still a problem

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‎01-12-2020 08:41 AM - edited ‎01-12-2020 08:52 AM

HP Recommended

@AdrianBert 

Unfortunately, I can't help you more with the problem following the BIOS update.

I therefore invite you to wait until an expert such as @Huffer or @Joel_R can help you.

Cordially,



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‎01-15-2020 03:54 AM

HP Recommended

@Huffer or @Joel_R any ideas on this?  Thanks!

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‎01-21-2020 08:27 AM

HP Recommended

I don't have any knowledge of the Spectre Series as I focus on commercial platforms.  That being said I suggest that you contact HP technical support so you can get a case started concerning your BIOS / Battery issue.  

 

https://support.hp.com/us-en

 

Pick the link to contact an HP Agent for Support.

 

Joel

I am an HP Employee.

If you like my post, click the thumbs up.
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