BIOS Update and Failed Factory Reset

[Desmond73]

Is this terminal?

After increased freezes during the recent hot weather, this has been a constant problem for over a year anyway, and the HP diagnostics tool not working, I stupidly started to try to rectify the problem by individually downloading updates. The issue is that I downloaded a BIOS update which would seem was incorrect and then tried to do a factory reset.

I now have a laptop which is showing this message when I run the recovery "The system cannot find the drive specified" on a black screen in a box titled: Select C\windows\system32\cmd.exe

What is my course of action?

Thanks,

Desmond.

[Paul_Tikkanen · Accepted solution]

Hi:

Normally, if you attempted to install a wrong BIOS update, the PC would not accept it and the installation would abort.

A factory reset will not fix or remove any BIOS updates.

So, all we can hope for in this situation is that only the operating/recovery system was wiped out.

Your notebook should be supported by the HP cloud recovery tool.

Since your PC is not working, use another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

Here is an info link for how to use that utility...

https://support.hp.com/us-en/document/c06162205

You can check if your PC is supported by the cloud recovery tool at the link  below...

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

[Desmond73]

Actually I've sorted it and I'm currently downloading software but I appreciate the response.

Thanks again,

Desmond.

[Paul_Tikkanen]

You're very welcome.