BIOS has lost communications with HP Sure Run

[Liubov_z]

Hello, 

My Elitebook (less than 1 month old!) continues to switch off by itself during working process providing the following error:

System Security System has been detected

The BIOS has lost communication with HP Sure Run software indicating that the system may have been tampered with. After the operating system boots/resumes, please, please, save all necessary data and restart the OS to allow HP Sure Run software to be reactivated.

For more information, please, visit: www.hp.com/go/techcenter/startup

Please, press any key to continue

Is it possible to resolve the issue by myself?

If no and I have to bring the PC to the Service Center, can I do it at any worldwide (since the laptop was bought in Belarus and I live in Italy)?

Thank you.

[HSheikh]

Hey there,

The HP Sure Run is outdated or might be crashed or something else..!!

Try Updating the HP Sure Run or download the latest version of it.

If it doesn't worked out for you in case, try contacting the local Computer repair service for the quick solution.

Hope you'll find the solution.

[Liubov_z]

Hey there, 

thank you for your prompt reply.

I downloaded the available version of HP sure run from here: https://www8.hp.com/us/en/ads/clientmanagement/download.html 

and installed it.

However, the problem still remains - may be i have mistaken with the link? Could you please be so kind to provide me with the correct one?

Many thanks again. 

[Drzeq]

Hello,

Have you found a solution to the problem? I have the same with my brand new laptop... I'll try the newest Sure Run version, but maybe you already have a ready solution, as your problem was over a year ago?

Best regards!

[Apop_85]

Same problem here... any fix?

[adiego]

I had the same issue in my new laptop, but after BIOS update. I disabled and enable HP Sure Run, restart notebook and issue no more occurred.