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Locked

‎01-08-2024 08:46 AM - last edited on ‎01-08-2024 09:23 AM by Retired

HP Recommended

I purchased a laptop for my customer at Lockheed Martin, they reached out to HP for BIOS issues on laptop and HP told them to contact us as a reseller. We have no knowledge as to how to fix this item. This item was purchased brand new from Amazon in November. What can we do to get this remedied? My customer's incident # is [edit]

Category:
2 REPLIES 2

‎01-08-2024 08:53 AM

HP Recommended

Hello @mfollweiler ,

 

Your post was marked as Spam and had to be manually released.

 

A volunteer may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-08-2024 09:24 AM

HP Recommended

Hey @mfollweiler,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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