• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion Gaming 15-dk1xxx
Microsoft Windows 10 (64-bit)

Hello, I'm Eren. I have been trying to upgrade my laptop to windows 11 for 2 days. However, I can't unlock TPM 2.0 in my BIOS. I have set to unlock the "TPM device" and "TPM state" parts as you can see in the youtube link below. After I switch to Windows I didn't see anything changed. Whenever I intended to download windows 11, the PC health care app of Microsoft says that my laptop does not meet the requirements about TPM 2.0 status. Furthermore, I have tried to clear TPM and I have updated my BIOS to the latest version. Consequently, all these attempts ended with failure. Therefore, I decided to wipe Windows to load the new one. I have tried to clear TPM and I have updated my BIOS to the latest version. Consequently, all these attempts ended with failure. Therefore, I decided to wipe Windows to load the new one. I am writing this to you new wiped Windows now and my problem is still alive. I don't have any idea to solve this problem. Could you please help me to fix this problem?

 

Youtube Link 

5 REPLIES 5
HP Recommended

@Ernblkn 

First off -- what is the big hurry?? Windows 11 is still in Beta testing and will not be out formally until October 5th.  You are forcing the installation of a TEST version onto your PC -- and that is a BAD idea!

 

Second, because Win11 has not yet been released, we are not providing support for it.  IF something does not work, you are pretty much on your own at this point.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I see your concerns and I know it. Whether or not I install it, my bios settings are not working properly. I don't have any intention to use it until the drivers comes out either. The main reason I was trying to do is preparing my laptop for the new operating system which doesn't contain any harm to my computer. You're not helping me when you say the things that I know. Do you have any suggestions or not sir?

HP Recommended

@Ernblkn 

Unless I missed it, nothing in what you said indicates what I said. So, without being a mind reader, HOW am I supposed to know what you already know?

 

Win11 will not install on PCs that have only the older BIOS firmware; Instead, it requires machines to have the newer UEFI firmware. If you really have UEFI, not BIOS, then you should see some settings about PTT -- and that is where you go to enable TPM.  If you don't have those settings, you can not enable it.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I guess you're right, sorry for my impulsive attitude. I should have explained myself a lot. 

I bought my laptop 3 months ago and it is not older I guess. As far as I read my processor and my motherboard do support TPM 2.0 technology supposedly. However, when I set TPM on in my BIOS settings as you can see in the youtube video, it is not recognized by Windows. After I have checked from the  Run command by typing "tpm.msc" and I see nothing is chancing. My bios and drivers are up to date. Do you have any suggestions mate?

tpm msc.png

 

I can't see any information in here too also. 

security processor.png

 

My Laptop Specifications: 

  • Operating System: Windows 10 Pro 64-bit Version: 19043.1165

  • Nvidia GTX 1650Tİ GDDR6

  • RAM: 8GB SK Hynix 3200MHz

  • Processor: İntel Core i5 10300H @2.50GHz

  • Motherboard: 8742 02.34

  • System BIOS: F.22

HP Recommended

@Ernblkn 

Wish I could help you, but I don't have a newer UEFI machine, so I can't go into the UEFI settings to check out the options.

 

Also, I don't know if your processor meets the Win11 requirements -- so I suggest you download the checker below and see if your PC meets all the other requirements:  

 

https://github.com/rcmaehl/WhyNotWin11/releases



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.