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‎09-13-2020 04:38 PM

HP Recommended
Product: Envy X-360
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

My laptop has been stuck on the programming PEI region screen for the past two hours. How long is this BIOS update supposed to last?... I cant even contact HP directly because it is out of warranty. I need help fast as I have school tomorrow early.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2020 05:41 PM

HP Recommended

@trose1020 

Sorry for the bad news -- but there is nothing that can be done quickly about this.

 

The BIOS is "burned" into a chip on the motherboard.  You can try doing a BIOS recovery using this HP thread: HP Notebook PCs - Restoring the BIOS | HP® Customer Support

 

But if that does not work, there is no way YOU can redo the BIOS as that needs both the BIOS code (which HP does not release) and a chip burner (which they do not sell).  You would have to take the laptop to an HP facility to see if they would reload the BIOS for you.

 

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎09-13-2020 05:41 PM

HP Recommended

@trose1020 

Sorry for the bad news -- but there is nothing that can be done quickly about this.

 

The BIOS is "burned" into a chip on the motherboard.  You can try doing a BIOS recovery using this HP thread: HP Notebook PCs - Restoring the BIOS | HP® Customer Support

 

But if that does not work, there is no way YOU can redo the BIOS as that needs both the BIOS code (which HP does not release) and a chip burner (which they do not sell).  You would have to take the laptop to an HP facility to see if they would reload the BIOS for you.

 

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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