• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-08-2021 06:05 PM - edited ‎06-08-2021 06:25 PM

HP Recommended
Product: ZBook 15
Operating System: Microsoft Windows 10 (64-bit)

I just updated the BIOS on my ZBook 15 from 01.38 to 01.39 through the HP Support Assistant and now the system tray (the icons on the bottom right hand side of the screen in Windows 10) either loads out of place or disappears completely. How do I roll my BIOS back to 01.38? Older BIOS versions are not offered through the HP website.

 

BIOS update:

HP1.png

System tray on bottom right hand corner of Windows 10 after BIOS update (there should be icons and time/date here).

HP2.png

 

Since the HP website appears to be having issues displaying the screenshots, I have added them to this Imgur album as well: https://imgur.com/a/KvzPiVN

1 REPLY 1

‎06-11-2021 07:49 AM - edited ‎06-11-2021 08:03 AM

HP Recommended

I have the same issue with my zBook 15 Studio x360 G5, but I don't think it is the most recent BIOS update. It occurred for me after I installed the Windows 10 21H1 optional update on 5-26-2021.. The problem went away after I uninstalled it. But it returned after the KB4023057 & KB5003637 Windows updates of yesterday. I'll try uninstalling these and see what happens.

 

Update: Windows Update does not give me the option of uninstalling everything from 6-10-2021, except for a Security Update on that date. I uninstalled it and after restart the system tray problem (disappeared icons) was fixed. So I'm reporting this behavior to Microsoft.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->