BIOS update

[taherte2]

I used HP Support Assistant to perform a BIOS update the other day, and since doing so I have been having lock-ups while playing videos. When I open HPSA, it displays multiple devices. If the wrong device was selected when it opened and I then went through the process of checking for updates and applying the BIOS update that was available, (1) is it possible that the download and update process was for one of the other devices? Could that be why I am having lock ups? (2) Is it possible to undo a BIOS update? This laptop has been rock solid and I don't think I could forgive myself if I have hosed it up.

[Riddle_Decipher]

@taherte2 Good news, there is a way to recover the older version of the BIOS using a few techniques and I'll walk you through them, that said, I must let you know that these issues occur when the BIOS update was interrupted or the file was corrupted during the download, either way, if all steps are followed correctly, we should be able to revive the computer to its original form:

1. Turn off the computer, and then connect the power cord.

2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.
    

   

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

   • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

   • If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.

   • If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.

   • If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.

   • If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
      

   The HP BIOS Update screen displays and the recovery begins automatically.

   

If this recovery method fails, use another working computer to create a BIOS recovery flash drive to install the latest BIOS file.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEPS - Under recover the BIOS using a USB recovery drive

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[asmita6658]

@taherte2

Apologies for the inconvenience caused. Please try these steps to re-install the operating system - 

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Recovery. 
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. 
 

Keep me posted.