-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
05-25-2021 06:57 PM
I am replying to your comments why are you setting to Legacy I was setting to Legacy because I didn't know what to enable so I enabled all boots ,I can't get my laptop to restart that is what I was trying to do , my laptop is stuck in recovery Manager and control prompt is not working either so I am in a mess can you help? Bessie
05-26-2021 03:07 AM
OK.
What you are describing could indicate a failure of the drive, so first you should try performing HP hardware diagnostics at boot and perform the system test (short) or at least the short hard drive test.
Turn off the PC by holding the power button
Turn on the PC and repeatedly keep hitting the ESC key until startup menu appears
Press F2 to enter diagnostics
Perform the system test or at least the Hard Drive test
Let me know if there are any hardware errors.
David