BLUE SCREENS THAT FREQUENTLY SHUTDOWN MY LAPTOP

[SOPHIA258836]

My laptop suddenly shuts down in blue screen saying: YOUR DEVICE RAN INTO A PROBLEM AND NEEDS TO RESTART. WE'RE JUST COLLECTING SOME ERROR INFO, AND THEN YOU CAN RESTART. I had restart, reboot and even return to its default many times, but it still shuts down in the middle of my class. When i scan and open the bar code, i followed all the instructions yet it still happens. In the blue screen also says that IF YOU CALL A SUPPORT PERSON, GIVEN THEM THIS INFO =

STOP CODE:DRIVER_VERIFIER_DMA_VIOLATION

[Hawks_Eye]

Hi @SOPHIA258836 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for explaining the situation so clearly. Experiencing repeated blue screen shutdowns—especially during class—is deeply disruptive and understandably frustrating. 

The error code DRIVER_VERIFIER_DMA_VIOLATION typically points to a driver conflict involving Direct Memory Access (DMA), and it can persist even after resets if the underlying driver or firmware issue remains unresolved.

Let’s walk through a structured and reliable approach to help you resolve this:

Step-by-Step: Fix DRIVER_VERIFIER_DMA_VIOLATION Blue Screen

1. Disable Driver Verifier

Even if you haven’t manually enabled it, Windows may have activated it during diagnostics.

• Open Command Prompt as Administrator
• Type:
  verifier /reset
• Press Enter, then restart your laptop

If the system doesn’t boot normally, repeat this step in Safe Mode.

2. Update BIOS and Chipset Drivers

Outdated firmware can trigger DMA-related crashes.
Visit your laptop’s official HP support page and download the latest BIOS and chipset drivers:

• HP Drivers and Software

Make sure to:

• Plug in your laptop during the BIOS update
• Follow all on-screen instructions carefully

3. Run HP Hardware Diagnostics

This checks for memory, storage, and system board issues.

• Restart your laptop and press F2 or Esc repeatedly to enter the diagnostics menu
• Run Extensive Tests on memory and storage
• If any component fails, note the error code and contact HP support

You can also use the downloadable version:
HP PC Hardware Diagnostics UEFI

4. Perform a Clean Boot

This helps isolate third-party software conflicts.

• Press Windows + R, type msconfig, and press Enter
• Under Services, check Hide all Microsoft services, then click Disable all
• Go to the Startup tab and click Open Task Manager
• Disable all startup items
• Restart your laptop

If the issue stops, gradually re-enable services to identify the culprit.

5. Clean Install Windows (if needed)

If all else fails, a clean installation may be necessary.

• Backup your data
• Use the Windows Media Creation Tool to create a bootable USB
• Reinstall Windows from scratch

I truly understand how exhausting this must be, especially when it interrupts your learning. If you’d like help identifying your exact model or navigating HP’s support channels, I’ll be right here to assist. Let’s get your system stable again.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[SOPHIA258836]

Thank you for these. I tried to do it step by step, but it suddenly showed this blue screen and i cannot accomplish anything. Will it be possible to send this laptop the any HP SERVICE here in Finland. Honestly, im so stressed with this issue. My assignments are piled up due to this. I just bought this last september 2024. Can you please help me where to bring this?

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye