BSOD: Memory Management if device is moved

[LeakyTurnip]

My 2-month-old HP Envy laptop has started to BSOD with a Memory Management stop code if, for example, I move it from my lap to set it on another surface or vice-versa.  It does this regardless of running on battery or on the mains power.  It will happily run for hours and hours if not moved, but when moved, the BSOD appears again.

I'm guessing it may be a h/w issued inside the device, but given the current situation can't send the device away to get it repaired.  Rather annoyed that this fault has developed on what was an expensive piece of kit so early it's life.

Any thoughts on what else might be causing the issue? 

[Riddle_Decipher]

@LeakyTurnip You're guessing right, it does seem to be a hardware malfunction and the best way to confirm the same, is to run a hardware test on the device, here's how:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[LeakyTurnip]

@Riddle_Decipher - thanks for your reply.   I've rant all the H/W tests and they all complete without issue - no faults are apparent - however the error still appears if I pick up and move the laptop - it's rather frustrating!

[Riddle_Decipher]

@LeakyTurnip If the issue persists, though the tests have passed it could only mean that device needs to be moved during the test to identify if the issue occurs, if it does, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too..