BSOD

[AY2005]

 On December 18, I shut my computer down but allowed it to do updates first. On December 28, I tried to open it, but was given BSOD that stayed in a constant reboot. It says there was a problem and needs to reboot. Reboots and says it has a problem doing that. The black screen says the operating system did not shut done properly. 

Seeing as I've been using this home computer, which we purchased in September 2019, to work from home during the pandemic, I used my companies IT team to try to fix the problem. They were unable to recover anything from the hard drive, so I bought a new one for them to install. (Samsung SSD 980 Pro 1TB). Now, even with a new hard drive, the drivers aren't working. Cameras, GoPros, and even external hard drives are having issues connecting or being accessed. We may get notification that it connected, but there's no way to extract the files. 

After another call with IT and them snooping around, they came to this conclusion: "The issue I can see with your personal computer may be due to the fact there aren't drivers available for current versions of Windows 10.  The last updated driver they released for your Chipset (Motherboard) was released in December of 2019.  This could have been the cause of the crash due to Windows trying to apply a newer update and causing it to blue screen due to incompatible drivers. This model of computer came out in September of 2018 so that means they only created drivers for 1 year and 3 Months."

Can anyone help with this? We are unable to use this computer the way that it was meant: Video and photo editing for an online business....and my primary computer for working from home. I now have a 10 year old laptop from my office which is better than having to go in, but we still have another business to run, and it's taking far too much time to do things that used to take seconds to minutes.

[WAWood]

@AY2005 

Is this a work PC -- one that your company provided you?  The answer is important before I make any comments ...

[AY2005]

@wawood It is NOT owned by the company I work for. I was using it for work because they were short on machines for everyone to work remotely. 

[WAWood]

@AY2005 

OK -- thanks for the info.  Asking because company-issued laptops tend to be locked up so that the users can not do ANYTHING on them, and I didn't want to waste your time suggesting stuff you could not do.

Unfortunately, this message nearly always means that a recent Windows Update failed and Microsoft then tried to recover from that, but that failed, so it's trying over and over again -- and will never succeed because Windows Update got corrupted in the process. Unfortunately, this is NOT a new issue with Win10 Windows Updates.

This problem is very difficult, if not impossible to fix -- from the standpoint of making repairs and leaving your stuff intact. Some steps for trying this are listed below, but they are very hard to do and if they do not work, you are faced with doing a complete Windows reinstallation to get your PC back working again.
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First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

If these work, when you finally reboot, you should then be able to login to a working Windows desktop.

If these don't work, then report that back here as we will then have to provide you information on reinstalling Windows.

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As to recovering data in the old drive -- I retired from several decades of working in IT, and to say it politely, not everyone knew what they were doing.  So, if you really need to recover data from it, I can provide some suggestions that I'm guessing your IT folks did not try, otherwise, unless the drive is physically dead, they would have been able to recovery something.