BSoD

[IamFof]

Guys

Part way through UK lockdown, I started to get multiple BSoDs 4-5 times per day, every day

 BSoDs by netio.sys & FWPKCLNT.SYS - once only each

BSoDs by ndu.sys very often with errors:-
KMODE EXCEPTION NOT HANDLED
SYSTEM THREAD EXCEPTION NOT HANDLED
SYSTEM SERVICE EXCEPTION

These errors have also appeared, along with DPC WATCHDOG VIOLATION (2-3 times), with no ID as to failed routine.

Local shop advised known problems with Intel Corer i5 10th Gen and did a BIOS update and a chipset download for the new intel 10th generation processor. 17/08/2020

Since then it has been OK(?) with BSoD every few days.  Till today - so far 5 times.

KMODE EXCEPTION NOT HANDLED - 2 times. Once today from ndu.sys
SYSTEM THREAD EXCEPTION NOT HANDLED - 4 times. Twice today from ndu.sys

DRIVER IRQL NOT LESS OR EQUAL - 1 time today.

SYSTEM SERVICE EXCEPTION - 2 times. Once today.

Machine is still in warranty.

HELP!!!

[praveen196]

@IamFof Welcome to HP Community!

I understand that you are getting BSOD error.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please check for the system file.

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[IamFof]

praveen196

Thanks for the response.

Apologies for not getting back sooner, but have been off-line

Win10 had been updated and HP Support Assistant checked (4 optional updates installed), prior to my posting.

I have just installed a new Win10 update. Nothing new on HP Support Assistant.  SFC scan reurned no integrity violations.

I will now restart monitoring and logging any new BSoD.

Regards

Dennis

[praveen196]

@IamFof

Thank you for the update.

In that case, please observe for 2-3 days and check.

If the issue still persists, please get back to us.

Have a nice day!!

[IamFof]

Praveen196

OK!

Since my last post on 08 Sept and today, 12 Sept, I have experienced an average of 2 BSoD per day:

ndu.sys

System Service Exception - 2

System Thread Exception Not Handled - 2

KMode Exception Not Handled - 1

AVGBIDDRIVER.SYS

KMode Exception Not Handled - 1

Unknown

KMode Exception Not Handled - 2

Dennis

[Kumar0307]

@IamFof

Let us run a hardware test on the computer to make sure all the hardware components are working fine.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. Perform System Test > Extensive test. Share the result on your next post.

For more info on resolving BSOD errors, refer to the steps mentioned in - Error Messages Display on a Blue Screen

Let me know how this goes.

[IamFof]

Guys

Sys test run. No issues.

Logs available, but cannot attach.

Dennis

[praveen196]

@IamFof

I understand your concerns.

In that case, I would suggets you perform the recovery.

1. Shutdown the computer.  

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3. Press F11 once for System Recovery.  

4. Choose the Keyboard Layout.  

5. Click on Troubleshoot.  

6. Go to Recovery Manager and click on System Recovery.  

Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.  

Have a nice day!!

[IamFof]

Before I perform the recommended System Recovery, which will have to wait a short while.

Today, I have had 2 events, System Thread Exceptions, both caused by ndu.sys.  Both occurred when a changed page on a website.

Thinking about it, I am reasonably sure that most, if not all the events, have occurred when in the process of changing website page.

Dennis

[praveen196]

@IamFof

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!