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‎03-08-2023 06:46 AM

HP Recommended
Product: HP ENVY x2 - 12-e051na

I options for setting up the history function or creating a backup are missing from the Setting Update and Security menu. I have reinstalled Windows 10 to see if this sorted the problem but it didn't. I am now wondering if it is because the device is using a Snapdragon processor.

 

Does anyone with a HP Envy x2 have a similar problem or are the History and Backup options available to you?

 

Regards

Tony

Category:
2 REPLIES 2

‎03-10-2023 11:32 PM

HP Recommended

Hi @TonyStrud 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

1 person found this reply helpful
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‎03-13-2023 03:04 AM

HP Recommended

Hi Treeko

Sorry for the delayed response.

I have tried the solution you mention with no success. The backup and history options are available just after I have run the usb but when all the updates have been completed they are missing. Also another issue occurs, in that the computer refuses to load the 22H2 update. I tried the download from the HP website but is reports that the program does not work with ARM64 processors.

 

Regards

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