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HP Recommended
Elite book 9470m
Microsoft Windows 10 (64-bit)

My HP Elite book folio 9470m laptop percentage always shows 100%.

When I unplug it , it continuous running but the percentage never decrease.

And suddenly it locks.

 

1 REPLY 1
HP Recommended

Hello @Joseph57 

 

  • Click on the Start Button
  • Type "Device Manager" in the start search box & open the Device Manager
  • Look for Batteries and expand it by click on the + symbol on the left
  • Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
 

 



  • Eventually, press and hold the Power-ON Button for full 1 Minute

  • Once you start back your computer, ensure your PC is online (connected to the Internet)
  • Go to Control Panel -> Device Manager
  • Find the "Microsoft ACPI Compliant Control Method Battery" under batteries section
  • Right click it and choose "Update Driver Software"
  • Use the option to "Search automatically for updated driver" and use the online option / Windows Update
  • Restart the PC

 

If the issue persists try updating BIOS on your PC and check if it helps => https://support.hp.com/ie-en/document/c00042629

 

Let me know how it goes.  Thanks !

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