Battery/Charging Problem

[abhishek_23284]

Title: Battery percentage jumps to 100% when charger is plugged in (HP Victus 15)

Hello,

I am using an HP Victus 15-fb0xxx laptop with AMD Ryzen 5, 8 GB RAM, and RTX 3050. Recently I noticed a strange battery behavior.

When my battery is around 35–45% and I plug in the charger, the battery percentage instantly jumps to 100% instead of charging normally.

Some details from my system:

• BIOS version: F.25

• Adaptive Battery Optimizer: Enabled

• HP Support Assistant battery test: Primary Battery – Normal

• Cycle count: 257

• Design capacity: 70 Wh

• Full charge capacity: 64 Wh (~90% health)

The laptop works normally otherwise, but the battery percentage reporting seems inaccurate.

Has anyone experienced this issue on the Victus series? Could this be a battery calibration problem, BIOS issue, or related to Adaptive Battery Optimizer? If possible, could an HP expert please confirm whether this behavior is expected with Adaptive Battery Optimizer or if a BIOS / battery calibration fix is recommended? and i also noticed something unusual. The Windows battery report shows the cycle count as 1, while HP Support Assistant reports 257 cycles. I’m not sure if this indicates a battery controller reset or a reporting issue.

Any help would be appreciated. Thank you.

[Deep_World]

Hi @abhishek_23284,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern about  the battery percentage jump straight to 100% instead of charging gradually, don’t worry let me help you with this.

From what you’ve described, the system is functioning normally otherwise, but the battery reporting seems inconsistent. The discrepancy between Windows battery report (cycle count = 1) and HP Support Assistant (257 cycles) also suggests that the battery controller or reporting software may not be fully aligned.

To help narrow this down, could you please confirm a few details:

• Does the battery percentage always jump to 100% regardless of the starting level, or only when it’s in the 30–50% range?
• After it shows 100%, does the laptop continue to run on battery power for a normal duration when unplugged?
• Have you noticed any sudden shutdowns or drops in battery life during use?

Here are a few troubleshooting steps you can try:

1. Battery Calibration:
• Fully charge the laptop to 100%.
• Disconnect the charger and let it discharge completely until it shuts down.
• Recharge it back to 100% without interruption.
  This can sometimes help the battery controller re-sync with the actual charge levels.
2. BIOS Update:
• You mentioned BIOS version F.25. Please check HP’s support website https://support.hp.com/  for your model to see if a newer BIOS is available, as updates often include battery management improvements.
3. Reset Adaptive Battery Optimizer:
• Try disabling Adaptive Battery Optimizer temporarily in BIOS or HP Support Assistant, then observe if the charging behavior changes.
• Re-enable it afterward if needed.
4. Battery Report Cross-Check:
• Run powercfg /batteryreport in Windows again and compare the cycle count with HP Support Assistant. If the mismatch persists, it may be a reporting issue rather than a hardware fault.
5. HP Hardware Diagnostics (UEFI):

• Restart your laptop, press F2 during boot, and run the battery test from HP’s built-in diagnostics. This can provide a more direct check from the firmware level.

I hope this helps.

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Take care and have an amazing day ahead! 

Deep_World