• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavillion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

i5 8Th Gen 4 Core 8 Thread

16 GB DDR4

500 GB M.2 Samsung Evo

2 TB HDD

GX 1050 4GB

 

My battery died and now my computer won't open Windows. It says this:

Boot Device Not Found

Please Install an Operating System on Your Hard Disk.  Hard Disk (3F0)

F2 Diagnostics.

I followed the promps, had me run a hard drive check: Hard drives currently installed:

1. ATA 2000GB ST2000LM003 HN-M201RAD

2. NVme 500GB WDS500G3X0C-00SJG0

Select the Hard Drives you would like to test.

I did one or both and then I was in the INSYDEH20 Setup Utility

And I left it alone from here. I know it has Windows because Ive been using this laptop for a while now. I also stopped here because I don't remember when I last backed up everything and I have some very important stuff saved to my laptop surface that is for my court case that I can't lose. Please help me.

20210323_053912.jpg

20210323_054532.jpg

20210323_055523.jpg

1 REPLY 1
HP Recommended

@dollbaby_ruiz 

IF this was mine, and I had failed to do backups of clearly important data, my focus would be on retrieving that data so I still had it.

 

The main problem at present is that, with a dead battery, if the laptop does not boot with the charger connected, there is no way to get access to the drive by using the laptop -- so no way to get to your data.

 

Your only recourse for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
USB-Drive-Adapter.jpg
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.