cancel
Showing results for 
Search instead for 
Did you mean: 
MeghanChelsea
Level 1
6 1 0 1
Message 1 of 1
448
Flag Post

Battery not charging beyond a mark. Shows Plugged in but not charging.

HP Recommended
HP ENVY x360
Microsoft Windows 10 (64-bit)
Product: HP ENVY X360
Operating System: Microsoft Windows 10 (64-Bit)

I have been using this laptop without complaints for a couple of years now.

This problem is fairly recent. The laptop charges efficiently to 75-85% every time, but not post that.

Hovering the mouse over indicates "Battery: Plugged in, Not Charging". Since it seems to be a common problem with a plethora of literature addressing solutions available, I was not highly concerned. But after having tried all the major solutions recommended, I am still facing the issue.

I have - Updated drivers, Changed BIOS settings to default, Troubleshoot (Results show no issues), HP Battery Diagnostics (Shows no hardware issues), etc. - tried these to resolve them, but with no luck.

 

I have occasionally used a secondary monitor via HDMI Cable, so would put the response to "Closing of Lid" as "Do Nothing". But, even after reverting to the default Power & Sleep Settings, I have the issue persisting.

 

Please help me resolve this - want the battery to again charge till 100%. 

 

Battery Details - Via CMD generated Battery Report - 

BATTERY 1

NAME - LK03055XL ; MANUFACTURER - 333-42-2C-A ; SERIAL NUMBER - 559 ; CHEMISTRY - LION

PERIOD - FULL CHARGE CAPACITY - DESIGN CAPACITY '

2018-02-28 - 2018-03-12 - 51,964 mWh - 51,964 mWh

2021-10-11  -                            31,543 mWh - 31,543 mWh

Battery Life Estimate - 5:46:42

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation